Shipping & Returns


Free U.S. Shipping

All orders ship free within the U.S., except lighting. Lighting items have their shipping price listed on the product page. 

Free & Easy 60-Day Returns

Sometimes things just don't work out, we get it. If you're looking to return an item, breathe easy! You can return any item within 60 days, no questions asked.

Returned items must be unused and in their original packaging.

To return an item, please email orders@seven-smith.com with your order number and specify which items you'd like to return, and we'll send you a return label with instructions.

Exclusions apply for custom made, customized, personalized, bespoke and made-to-order items which cannot be returned or exchanged. Any item that is not eligible for returns is marked as such on the product page. 

International Shipping

If you live outside the United States and there are specific items you would like to purchase, please contact us at orders@seven-smith.com specifying which products you would like to purchase and we will arrange shipping to your location.

Refunds

Refunds will be given for the full amount paid for products returned within 60 days if the product is unused and in original condition. Please note that if you ordered lighting and paid for shipping when you ordered the item, we are unable to refund the original shipping cost.

Once we have received your package, your refund will be processed within 5-7 business days. You will be notified via email (at the email address you entered when your ordered the product) both when the package is received and again when the refund is processed.

Please note that your banking institution may require additional days to process and post the refund to your account once they have received the information from us (typically 1-5 business days).

Shipping Times

Most in-stock items ship within one business day of purchase. Shipping times may vary due to availability of merchandise or local holidays. As soon as your order ships, we'll send you an email with tracking information and a delivery estimate. 

Some items are made to order, and require additional production time. In such cases, the product page will specify when the item will ship (e.g., "Ships in 1 week.")