Free Shipping & Returns

Shipping & Returns


Free Shipping

All orders ship free, except certain furniture and lighting items. Excluded items have their shipping price listed on the product page. 

Free & Easy Returns

Sometimes things just don't work out, we get it. If you're looking to return an item, breathe easy! You can return any item within 14 days of receipt, no questions asked.

To return an item, please email orders@seven-smith.com with your order number and specify which items you'd like to return, and we'll send you a return label with instructions.

Exclusions apply for custom made, customized, personalized, bespoke and made-to-order items which cannot be returned or exchanged. Any item that is not eligible for returns is marked as such on the product page. 

Refunds

Refunds will be given for the full amount paid for products returned within 14 days of receipt if the product is unused and in original condition. Please note that if you paid for shipping when you ordered the item, we are unable to refund the original shipping cost.

Once we have received your package, your refund will be processed within 5-7 business days. You will be notified via email (at the email address you entered when your ordered the product) both when the package is received and again when the refund is processed.

Please note that your banking institution may require additional days to process and post the refund to your account once they have received the information from us (typically 1-5 business days).

Shipping Times

Most in-stock items ship within one business day of purchase. Shipping times may vary due to availability of merchandise or local holidays. As soon as your order ships, we'll send you an email with tracking information and a delivery estimate. 

Some items are made to order, and require additional production time. In such cases, the product page will specify when the item will ship (e.g., "Ships in 1 week.")

Shipping Locations

At this time, we offer nationwide shipping in the United States. Unfortunately, we cannot ship to U.S. territories, APO/FPO/PO boxes or international locations, including Canada.

If there are specific items you would like to purchase and you live in a location we do not currently ship to, please contact us at orders@seven-smith.com with links to the products you would like to purchase and we will do our best to arrange shipping to your location.

We hope to expand in the near future and offer shipping to more locations, so please check back with us regularly.