Shipping and Returns

Free Shipping for Qualifying Orders

Order two or more items from the same Smith (including two of the same product) and all items from that Smith ship for free!*

*excludes furniture, lighting & rugs.

Easy Returns within 14 Days

Easily return any item within 14 days of receipt for a refund to your original form of payment, no questions asked!**

**excludes custom made & made-to-order items.

Free Shipping

If you buy 2 or more items from the same Smith (including 2 of the same product) in a single order, you will automatically receive free shipping on all items you purchase from that Smith. Please note that furniture, lighting and rugs are not eligible for free shipping. Once you qualify for free shipping, you can purchase as many items as you want from the same Smith in a single order and receive free shipping on all items!

For example, if you purchase 2 items from Smith A and 1 item from Smith B, all items you purchased from Smith A will ship for free and you will only have to pay for shipping on the single item you purchased from Smith B since you are only buying one item from Smith B. To receive free shipping on the item you purchase from Smith B as well, you simply have to add one more item from Smith B to your order and then you will receive free shipping on all items from Smith B as well. Since you qualify for free shipping, you can order as many items as you want from Smith A and Smith B and all items will ship for free.

Where We Ship

At this time, we offer shipping to the 48 contiguous states. We do not yet offer shipping to Alaska, Hawaii, U.S. territories, U.S. rural addresses, APO/FPO/PO boxes or international locations, including Canada.

If there are specific items you would like to purchase and you live in a location we do not currently ship to, please contact us at [email protected] with links to the products you would like to purchase and we will do our best to arrange shipping to your location.

We hope to expand in the near future and offer shipping to more locations, so please check back with us regularly!

Shipping Time

Many orders ship within five (5) business days of purchase. Shipping times may vary due to availability of merchandise or local holidays. If the Smith needs time to make your piece, the product will have a “lead time” quoted which indicates the time necessary to prepare your product. We will email you as soon as your order ships with tracking details.

Tracking your Order / Order Status

You can track your orders in two ways:

  1. As soon as you place your order, you will receive an email confirmation with your Sevensmith order number to the email address you entered when ordering. Use the order number in the email to track your order on our Order Tracking Page (you can always access this page by pressing on the  in the top right hand corner of any page on our site). If for some reason you did not receive an email, please check your spam folder and add [email protected] to your safe-sender list.
  2. If you have a Sevensmith account you can also track your orders from your “My Account” dashboard under “Orders”. You can log in to your Sevensmith account here (or by pressing on the  in the top right hand corner of any page on our site).

When your order ships, you will receive an additional email with your shipping tracking information. You can click on the tracking number in the email to get detailed information. The tracking number will also appear in your Order Tracking page (which you can access in #1 or #2 described above).

Tracking numbers take up to 24 hours to become activated by the carrier’s tracking system, so if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update.

Please note that if your order includes products from more than one seller, you will receive multiple tracking numbers as each seller ships their products separately.

Returns

Sometimes things just don’t work out, we get it. If you’re looking to make a return, breathe easy! We make it simple. You can return any item within 14 days of receiving it, no questions asked! (Except for custom made, customized, personalized, bespoke and made-to-order items which cannot be returned or exchanged since they are made by the seller specifically for you.)

To return an item, please follow the instructions below under “How to return an item?”

Refunds

Refunds will be given for the full amount paid for products returned within 14 days of receipt if the product is unused and in original condition. Please note that if you paid for shipping when you ordered the item, we are unable to refund the original shipping cost.

Once we have received your package, your refund will be processed within 5-7 business days. You will be notified via email (at the email address you entered when your ordered the product) both when the package is received and again when the refund is processed.

Please note that your banking institution may require additional days to process and post the refund to your account once they have received the information from us (typically 1-5 business days).

How to Return an Item

To return an item:

    1. If you have a Sevensmith account: log into your account here, go to “My Orders”, select the relevant Order and press “Return an Item”;
    2. If you do not have a Sevensmith account: enter your order number and email address that you used to place your order in our Order Tracking Page (you can always access this page by pressing on the  in the top right hand corner of any page on our site) and press “Return an Item” (your order number can be found in the email confirmation you received from us when you placed the order);
  1. Select which product in the order you would like to return and the quantity;
  2. Fill out the return form;
  3. Place the item(s) you want to return in a shipping bag or box. Make sure you package the items well, as we are not responsible for any damage caused to the item while in transit;
  4. Print off the Order Return Form and put it in the box so that we know which order to refund when we receive the item;
  5. Send the item directly to the seller that made the item. The shipping address is listed in your “Return Request” page next to the product you are returning. Items should not be sent to Sevensmith. Please note that if you are returning more than one item, each item must be returned to the seller that made it;
  6. Make sure to get a tracking number from your post office or shipping carrier;
  7. Enter the name of the shipping company you used and the tracking number on your “Return Request” page next to the product you sent.

Once your return has been received by the seller, and the seller confirms that the piece is unused, in new condition and in the original packaging, we will issue your refund.

More Questions? See the “Shipping, Returns and Refunds Policy” section of our FAQs, or email us at [email protected].